FAQ
Below FAQ are some common concerns of our clients before purchasing , if you have other questions, please just send it to support@saberforms.com
Your order will typically be delivered within 3 to 4 weeks using our standard shipping method, but this can be faster using our other available shipping methods.
We start the handcrafted assembly process for new orders within 24 hours, as each saber is built per order specification, orders cannot be cancelled after this time. We will always keep you up to date with delivery and tracking numbers.
World-wide FREE SHIPPING (Tariff shall be borne by us).
Although we are based in China, all our products are made using patented technologies and shipped from China, allowing us to produce the best quality products at a far more affordable price. At the same time, we have warehouses in the USA and Germany. Where to ship depends on the products. Every product is quality checked before dispatch, which means we guarantee the best quality and explains our significantly low return rate of less than 0.25%.
We strongly encourage our customers to check all the information they provide both before and after completing an order. We should be able to change some details for your order within 24 hours of the order being placed. However, once your order reaches your courier you will be required to pay a $50 charge to alter any details.
Order Confirmed: Your order has been made successfully and is in a queue for processing.
Processing: We have started to handcraft your order.
With Courier: Your order has been made and is on it's way to your doorstep.
Delivered: Your order has been successfully delivered.
If you encounter any problems or would simply like an update on your order status, feel free to contact our dedicated customer service team for further information.
Your order may have been automatically cancelled for various reasons, the most common of which are a failure of payment or our security systems detected a high fraud risk. If you encounter any cancellation or payment problems please contact our customer service team who will be able to solve any problems you may have.
Yes, all our sabers come with a FREE 1 Year FULL Warranty, unless stated otherwise.
Our Warranty covers absolutely everything, the electronics inside the hilt, the hilt itself and even the blade. We even have so much faith in the durability of our products that we even cover duelling (neopixel sabers & blades are not duel-covered).
Yes you can, simply contact us through our customer service team and we will provide you with your options to extend your warranty for an added fee. Or, use our Saber Builder™ to build your own, unique, custom saber and choose your warranty length.
We're proud to supply sabers for duelling to customers around the world, with our blades made from durable polycarbonate found in riot shields and hilts made from a variety of premium aluminium alloys to offer robust durability. Our products are so robust that they meet all LudoSport regulations.
No! All of our sabers offer easy colour changing built-in. All you need to do is use the button to change the blade colour.
Of course! All our sabers have different soundfonts as standard and also have various sound levels (including silent), as well as boasting Flash-on-Clash, Blaster Deflection Simulation, Velocity Detecting Smooth Swing Technology, and much more! Yes, all of this is included as standard, we go hard.
We don't believe in selling just a hilt. We provide our Premium electronics as standard for all sabers across the board, which includes a polycarbonate duel-ready blade.
No. We are not affiliated with Lucas ltd or Disney and we will not make replica light sabers from any of the movies, video games, comic books. Our designs do not match anything used in the films, games, comics or any other media.
In order to send in your return, it must be authorised by our return staff. Contact Us with the subject "Return Request" and include your order number for approval. Your order number can be found on your order confirmation or any update emails that we have sent you regarding the order (such as tracking). If you no longer have your order number, please include the email address and first and last name used for the order. Returns must be in pristine condition and in original packaging to be eligible for exchange. Shipping is covered by the buyer.
Please Contact Us demonstrating the damage to the item (by image and/or video) and explaining any problems you are having and we will help you out troubleshooting and getting a replacement saber sent out to you straight away!
If within the first 14 days after delivery you are unsatisfied, returning your order is as easy as contacting us and beginning the return process. Due to the nature of our product(s) being custom made, Items may only be returned for store credit or exchange.
All orders are custom made and production begins within 24 hours after an order is placed (immediately after processing). Orders can be cancelled unless the order has been processed. To cancel your order, please Contact Us with the subject “Cancellation Request” as well as including your order number. Your order number can be found on your order confirmation email and/or order invoice.
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